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Frequently Asked Questions

BESCOM requires applicants to submit valid identity proof, property ownership documents, load details, and a licensed wiring contractor’s test report. Applications can be filed online or at the nearest O&M office which is a local branch office for BESCOM Connection.

Identity proof, address proof, sale deed or Khata, latest tax receipt, wiring test certificate, and meter request forms are required. In apartments, NOC from the builder or association may also be needed.

You can apply through the official BESCOM online portal or the Mithra App. The system allows uploading documents, fee payment, and tracking of application status.

Charges vary depending on load requirement, RAPDRP/Non-RAPDRP area, service line length, and meter category. BESCOM finalizes the exact amount after verification.

On average, the process takes 3 to 15 working days, depending on location, document completeness, and technical inspection.

Yes. Tenants can apply with a valid rental agreement and a No-Objection Certificate (NOC) from the landlord.

Yes. BESCOM accepts alternate proof such as sale deed with latest tax receipt, allotment letter, EC, or possession certificate.

Not always. It may be requested based on property type or in cases where ownership needs further verification.

Applications may be rejected if documents are incomplete, wiring is unsafe, property details do not match records, or approval conditions are not met.

Yes. A separate request can be submitted to BESCOM for load enhancement through the online portal or local office.

It is the unique electricity service identification number assigned to each connection. It is used for billing, payments, and service requests.

Smart meters are being installed in several RAPDRP areas and selected pilot zones. Installation timelines vary by location.

Yes, individual meters are allowed once occupancy certificate (OC) or completion certificate (CC) is issued, and building documents are in order.

Yes. A licensed electrical contractor must certify that internal wiring meets safety standards before meter installation.

Yes. Status can be checked through the BESCOM online portal or Mithra App using your application number.

Yes. Usually, NOC from the builder or association and approved building plans are required along with standard documents.

RAPDRP refers to areas covered under a digital upgrade program where applications, verification, and monitoring are largely online.

The steps are standard across the city, but processing time may differ based on RAPDRP or Non-RAPDRP zones and workload at local offices.

Yes, NRIs can apply directly or authorize a representative with valid documents and a power of attorney.

Yes. The deposit is returned when the consumer formally surrenders the connection and clears outstanding dues.

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